Privacy Policy
Overview
This Privacy Policy describes how Centex Trailer Rental ("we," "us," or "our") collects, handles, and protects information about visitors to our website and customers of our rental services. By using our website or services, you agree to the practices described here.
1. Information We Collect
When you book a rental, request a quote, sign up for an account, or otherwise interact with us, we may collect:
- Contact information: name, email address, mailing address, and phone number
- Identification information needed to confirm a rental
- Payment information processed through our secure payment gateway
- Communication preferences, including consent to receive SMS or email updates
- Information about how you use our website, such as pages viewed, browser type, device, and approximate location derived from your IP address
- Cookies and similar technologies that help our website function and let us measure traffic
2. How We Use Your Information
We use the information we collect to:
- Process your rental, payment, and account
- Respond to questions and provide customer support
- Send transactional messages such as booking confirmations, pickup reminders, and payment receipts
- Send marketing or promotional messages only when you have opted in
- Improve our website, our rental selection, and your overall experience
- Detect and prevent fraud, abuse, and unauthorized use
3. SMS Messaging
When you opt in to receive SMS messages from Centex Trailer Rental, you consent to receive transactional and, where indicated, promotional text messages from our rental business. Message frequency varies. Standard message and data rates from your carrier may apply.
You can reply STOP at any time to opt out of further messages, or HELP to reach our support team. Mobile opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes.
4. Email Communications
Centex Trailer Rental sends two kinds of email. Transactional emails -- booking confirmations, schedule changes, pickup and return reminders, payment receipts, and account or security notices -- are part of the service you requested. You cannot unsubscribe from these while you have an active rental or account, because they carry information you need to complete your transaction.
Marketing and promotional emails -- newsletters, special offers, and seasonal announcements -- are sent only when you have opted in. Every marketing email includes an unsubscribe link, and you can opt out at any time without affecting your ability to rent from us. We honor unsubscribe requests promptly. We do not sell or rent your email address to third parties for their own marketing.
5. How We Share Information
We do not sell your personal information. We share information only as needed to:
- Run our business, including with trusted service providers such as payment processors, hosting providers, and software vendors who handle data on our behalf and only as instructed by us
- Comply with applicable law, valid legal process, or law enforcement requests
- Protect the safety, rights, or property of our customers, our staff, or the public
- Complete a corporate transaction such as a merger, acquisition, financing, or sale of assets, in which case privacy commitments continue to apply
6. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information. No internet transmission or storage system can guarantee absolute security; we do our best, but cannot promise that data will never be accessed or disclosed in a way that contradicts this Policy.
7. Your Choices and Rights
Depending on where you live, you may have rights to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Request deletion of information we no longer need to keep
- Limit or object to certain uses of your information
- Receive a portable copy of your information
- Withdraw consent you previously gave, where consent is the basis for processing
To exercise any of these, contact us at the email or phone below.
8. California Residents (CCPA)
If you live in California, you have the right to know what categories of personal information we collect, the purposes for collection, whether information is sold or shared (we do not sell it), and to request access or deletion. You also have the right not to be discriminated against for exercising these rights. To make a request, email centextrailerrental@gmail.com. We may need to verify your identity before responding.
9. Children
Our services are intended for adults. We do not knowingly collect information from anyone under 13. If you believe we have information about a child, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a new effective date. Material changes will be flagged so you have a chance to review them.
11. Contact
For questions about this Privacy Policy or how we handle information, contact us using the details below.
By using our website or services, you confirm that you have read and accept this Privacy Policy.